Case Studies
Our team has a wealth of experience in the financial sector, helping us to understand your business and for us to work with you to create a CRM that works for you.
The Lunar CRM
At Lunar Media we focus on giving the customer the best CRM solution to suit their business. That’s why the Lunar CRM is not like other CRM’s on the market. Oh sure, we can get you up and running quickly with one of our industry specific pre packaged CRM’s but that’s just the start.
The Benefits
The Lunar CRM gives you full control of your business from any location at any time. No special equipment is needed, just access to the internet. So what can you expect from a Lunar CRM?
- Cloud based system
- Improved operational efficiency
- No wasteful IT equipment
- Enhanced operational control
- Fully managed service
- Extensive MI
- Safe and secure data management
Cloud based system
If you have access to the internet then you can
access the Lunar CRM
With the cloud based Lunar CRM you have access to your business 24 hours a day 7 days a week.
The cloud based Lunar CRM gives you the flexibility to run your business the way you want to.
Providing real time up dates available when you want them.
Improved operational efficiency
Manage supplier performance
The Lunar CRM allows you to directly compare suppliers and the performance of their products.
Manage staff performance
The Lunar CRM allows you to see which staff are exceeding targets, as well as the ones that may need extra support.
Manage customers
The Lunar CRM provides a complete breakdown of the relationship you have with each customer. Details like call attempts, notes, correspondence and the products purchased are all easily accessible.
No wasteful IT equipment
Your current PC or laptop will run the Lunar CRM
Unlike many other CRM’s on the market the Lunar CRM does not require you to update your current hardware.
No specialist software is needed
Some CRM providers require specialist software onto your computers – at a cost. With the Lunar CRM all you need is a computer running one of the popular web browsers.
Reducing IT staffing costs
The Lunar CRM does not require you to have onsite support. Our Technical Support Team can resolve issues remotely. Simple!
Enhanced operational control
Compare supplier against supplier
The Lunar CRM allows you to make direct comparisons of your suppliers. This tool gives you greater control when it comes to negotiating pricing, specifications and delivery.
Details what work best for you at different times of the day
The Lunar CRM has been developed to give you feedback on your business at anytime during the day. Not only can it provide you with a breakdown of what works best for you product wise, it can also gives you an indication of the resourcing required.
Fully managed service
A dedicated contact point 24 hours a day
Our Technical Support Team is accessible at all times of the day.
Service Level Agreements
Our team is extremely confident in how robust the Lunar CRM is, but we know technical issues can occur. Our Service Agreements outline what you can expect from us when it comes to fixing any issue.
In-house development team
Unlike some off the shelf CRM’s, the Lunar CRM has been designed to grow with your business. Our team will work with you to understand your needs.
Extensive MI
Extensive reporting suite
The Lunar CRM allows you to produce reports where ever and whenever you want.
Real-time reporting
Our reporting suite gives you everything from at a glance figures to in depth reporting so that you can see things as they happen.
Specialist reporting
If we currently do not supply a report you need let our Development Team know and they can work with you to design and integrate bespoke reports into your Lunar CRM.
Safe and secure data management
Your data is held on secure off-site servers
The Lunar Media Team knows how important your business is. That’s why we keep it off site on secure servers.
Backups are constantly carried out
Regular backups give you peace of mind that in the unlikely event of an outage current work has been saved.
Full disaster recovery plan
The team at Lunar Media take their responsibilities very seriously. In the event of an unlikely major outage we have procedures in place to have you up and running again as soon as possible.
How do we do this?
Working in partnership we will develop your CRM to match the growth in your business. Adding or changing products is always an option, and we have a menu of product modules that you can choose from.
Alternatively, if you want something completely different and bespoke we can design and build it as well. If we don’t already supply what you want, we will make it for you so don’t be afraid to ask.
The end goal is a CRM that becomes part of your business, not something you will have to replace in the future.
